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Terms and Conditions

Privacy policy

Our privacy policy explains how we use any personal information we collect about you when you use this website, here are some quick links to the topics:

 - What information do we collect about you?
 - How will we use the information about you?
 - Marketing
 - Access to your information and correction
 - Cookies
 - Other websites
 - Changes to our privacy policy
 - How to contact us

 

Ordering, delivery and returns

These quick links take you to topics that explain how we manage orders, delivery and returns:
 - How to order
 - Delivery
 - Descriptions
 - Returns
 - Faulty goods
 - Copyright notice

 

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.


How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website.

We do not pass on your personal information to other companies for marketing purposes, we share only enough information to permit our payment partner, Paypal, to take payment and for couriers to be able to deliver your goods.

In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.


Marketing

We will send you information about products and services which may be of interest to you, though we will only do this if you have consented to receive marketing. You may opt out at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, you may log into your spacekids account at any time, and you can unsubscribe using the option within the section titled "newsletter subscriptions".  Or if you prefer you can contact us to do this on your behalf.


Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us using the contact details you can find here.

To review and update the information we hold about you, you may log into your spacekids account at any time, or if you prefer you can contact us to do this on your behalf.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

Our website does not use cookies for any purpose other than to make our website easier and more convenient to use. Our website cookies are not used to gather information about how you use our website or your use of other website.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website
features may not function as a result.


Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.


Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this we bpage. This privacy policy was last updated on 25 May 2018.

 

How to contact us

Please contact us using the contact details you can find here.
 

How to Order

We want to keep our costs to a minimum in order to be able to provide quality products at reasonable prices. In order to achieve this we do not currently take orders by phone.  You can, however, order in the following ways:


Online
Add your chosen items to the shopping cart and proceed to checkout. We accept online payments via Paypal which uses world class security methods, so you can be reassured that your online purchase is made safely.  For more information on PayPal security, please refer to www.paypal.com/uk.

In writing
 Please write to us with confirmation of the items required, sizes (If appropriate) and the delivery address.  Please make cheques payable to “Spacekids”.  Orders will be dispatched once we are in receipt of cleared funds.

Please send written orders to:

Spacekids
 37 Middle Street
 Brockham
 Surrey
 RH3 7JT

 

Delivery

Stock permitting, all orders are dispatched usually within 48 hours to arrive with UK customers within 7 working days, mainly via Royal Mail services. In the unlikely event that an item is out of stock, we shall notify you of the delay and despatch the order as soon as it is complete. If this is not satisfactory to you we can offer a full refund as an alternative.

All UK orders have a standard delivery charge of £4.99.


Delivery outside the UK

If you would like to place an order for delivery outside the UK please email us for a quote for the cost of shipping at info@spacekids.co.uk

 

Fast, Courier delivery

We can usually arrange a faster delivery if your order is urgent.  Sometimes we can do this without any additional charge, but sometimes courier services will incur an additional cost, which we can confirm once we know what you would like to order - pricing varies according to how large or bulky your order will be.  We can often accomodate requests for next day delivery, depending of course on whether we have all items in stock, and that we are contacted early enough during the day to make the necessary arrangements.

If you would like to arrange for a courier delivery, please email us for a quote at info@spacekids.co.uk


Descriptions

Every care has been taken to ensure the description and specifications for each product on this website are correct and that colour reproduction is as closely represented as possible. However in some circumstances slight colour variation may occur.


Returns

We hope that you will be delighted with your Spacekids items, but if for any reason you are not entirely satisfied, we will be happy to offer a full refund or exchange providing the goods are returned unused and in their original packaging within 14 days.

Please ensure you obtain a free 'Certificate of Posting' from the post office when returning items as claims for lost packages cannot be accepted without proof of postage. Returns postage is a direct cost to you and we regret that it cannot be refunded. We will not charge P&P for replacement items however.

Please return your items to:

Returns
Spacekids
37 Middle Street
Brockham
Surrey
RH3 7JT


Faulty Goods

We check all of our goods for quality before they are dispatched to you. However, in the unlikely event that they are found to be faulty or damaged in transit, please return them within 14 days of purchase and we will gladly exchange or refund them less postage. Please keep proof of postage for any items returned.


Copyright Notice

This website and its contents are copyright of Spacekids. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or electronically retrieval system.

 

 

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